Customer Sales

Terms & Conditions

Terms and Conditions for Zip World locations in Wales; These Terms and Conditions constitute an agreement between Zip World Limited whose registered office is situate at Zip World Base Camp, Denbigh Street, Llanrwst, Conwy, LL26 0LL (hereinafter called “Zip World”) and the Customer (hereinafter called the “Customer”) using the products or services of Zip World.

Contents:

1. Definitions
2. When might we have to postpone or amend your booking?
3. The Participation Form
4. Reservations
5. Booking Options, Payments and Guarantee
6. Payment
7. Vouchers
8. Packages
9. Amending or Cancelling your Booking
10. Bookings via our Website or over the phone
11. Prices Quoted
12. What's included in the price?
13. What isn't included?
14. Concession / discount requirements
15. Late Arrival
16. Reprography
17. Children
18. Accessibility
19. Pet animals
20. Alcohol and non-prescribed drugs
21. Insurance
22. Our liability if you are a Consumer
23. Our Liability if you are not a Consumer
24. Losses
25. Reserved Rights
26. Events outside of Our control
27. Complaints and Disputes
28. General Matters
29. Promotional Offers
30. 15% Discount Partners - Cotswold Outdoor, Snow+Rock, Runners Need & Cycle Surgery
31. Blondin Restaurant Meal Deal Voucher
32. Fforest Grab & Go Meal Deal Voucher
33. 2 for 1 Voucher (2020) Promotion
34. Zip World Competition Terms & Conditions
35. Personal Data
36. Accommodation Portal Bookings
37. Social Media Competitions - 12 Days of Zipmas
38. Social Media Competitions - General

1. Definitions

“Adventure” – means any of our activities which we offer on any of our Sites from time to time.

“Participant” – means a person who is booked to participate in any of our Adventures by virtue of a Booking.

“Booking” – means a booking made by you for any of our Adventures, inclusive of admission fees.

“Designated Location” – means the location of the start of the relevant Adventure.

“Participating Adult” – means an adult who accompanies any child or children and actively participates in an Adventure. For the avoidance of doubt, a Supervising Adult can also be a Participating Adult.

“Participation Form” – means the Acknowledgement of Risk and Conditions of Participation Form which must be signed by all Participants before taking part in an Adventure.

“Promotional Offers” means any special offers we may advertise or offer from time to time in connection with any of our Adventures.

“Site” – means the site on which an Adventure takes place and “Sites” shall mean all or (where the context requires) any of them.

“Supervising Adult” – means an adult or adults who accompany any child or children to any of our Sites.

“Terms” – means these terms and conditions as amended by us from time to time.

“Website” – means our website www.zipworld.co.uk.

These Terms apply to any Booking.

These Terms constitute an agreement between Zip World Limited (company registration number 07777872) whose registered office is situated at Zip World Base Camp, Dolanog, Denbigh Street, Llanrwst, LL26 0LL (“Zip World/us/we”) and the person or firm who is making the Booking or participating in the Adventure/s (the “Customer/you”) and will apply to any Booking you make (Agreement).

Our Terms include important information about our Adventures including any restrictions on who can or cannot take part in them. Give them a good read!

If you or any Participant suffers from any pre-existing medical condition, we recommend that you contact us before booking to ensure it does not preclude you from participating in any of our Adventures. Failure to do so may mean you or the relevant Participant cannot take part and no refund would be payable by us.

You acknowledge that you have read all these Terms (including the important bits) and you agree to make sure all Participants are aware of and have accepted these Terms.

Please note, by booking or participating in any of our Adventures you accept and agree to be bound by these Terms.

If you are not a consumer you:

(i) agree that these Terms constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter; and

(ii) acknowledge in entering into this Agreement you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.

Restrictions on our Adventures

Can you participate in our Adventures? Please check details on our restrictions and medical restrictions before completing your booking.

https://www.zipworld.co.uk/adventures/restrictions

https://www.zipworld.co.uk/medical-restrictions

2. When might we have to postpone or amend your booking?

a. We are committed to ensuring your safety and complying with Health & Safety legislation. This means that there may be times where weather conditions mean some of our Adventures are not safe to take part in. If in our absolute discretion we decide to amend weight restrictions or delay Adventures at any time on the day of the booking, we will post a notice on the Ride Status page of our Website. In addition, we may also communicate any delays or cancellations to you via e-mail or SMS using you’re your e-mail address and or mobile phone number provided during the booking process. If we do this, you can;

(i) ask for a refund (subject to Condition 2(b) below); or

(ii) you can re-schedule your Booking within 6 months of the date of the Adventure you originally booked; or

(iii) subject to availability (and in accordance with these Terms), change the Booking to another of our Adventures up to the same value of your original Booking.

b. If you would prefer a refund, you must claim it within 14 days of the date of the cancelled Adventure. To claim a refund, be sure to follow these steps (otherwise we won’t be able to give you the refund):

(i) send us an email to [email protected];

(ii) the subject line of the email must be “Refund Request”;

(iii) include your full name and the Booking reference number; and

(iv) make sure you request it within 14 days of the date of the cancelled Adventure!

c. If you don’t claim a refund within 14 days, you must re-schedule your Booking within a period of 12 months in accordance with Condition 2(a)(ii) above otherwise you will forfeit your Booking.

d. If we have to permanently cancel your Booking and we cannot offer you an alternative there will be no penalty or administration charge and a refund in full (if applicable) will be made within ten (10) working days of us notifying you of the cancellation. No other compensation consequential losses or any other losses will be payable to you.

e. Refunds for peak and off peak pricing if we postpone; If we postpone a non peak time slot the customer can re-schedule onto a peak session without additional charge. If we postpone a peak session time slot and the customer re-schedule to an off peak session they will be entitled to a refund of the difference in price between peak and off peak or can transfer that amount towards booking another adventure.

3. The Participation Form

Every Participant is required to sign a Participation Form. If an Participant doesn’t sign a Participation Form, or doesn’t comply with any of the terms set out in the Participation Form, it may result in that Participant being prohibited from taking part in the Adventure concerned. If this happens, no refund will be paid and we will not be liable for any compensation, consequential losses or any other losses arising. You are able to request from us a copy of this form in advance of attending the adventure by contacting our team on +44 (0)1248 601444.

4. Reservations

We recommend you make advance reservations to avoid any disappointment. You can make these reservations through our Website, directly with us via our telephone booking line (+44 (0)1248 601444) or through an approved Zip World booking representative (such as Tourist Offices, Hotels and other such outlets). Advance reservations include admission fees to our sites.

5. Booking Options, Payments and Guarantee

a. If you book directly with us online, then we will ask for your credit or debit card details to complete the purchase and a “booking confirmation email” will be created and sent to you. Full payment inclusive of admission fees will be debited and your account statement will identify the transaction as “www.zip-world.co.uk”. Don’t worry though, this payment gateway is provided by PayPoint which is a SSL secure gateway. Online bookings are subject to a £3.50 non-refundable booking fee.

b. If the Booking is made directly with us by any means other than online, credit or debit card details will be requested to complete and / or guarantee the reservation. Telephone bookings will incur a non-refundable £4.50 administration fee. This will be confirmed when the booking is made. Payment will be debited accordingly and your account statement will identify the transaction as “Zip World Limited”.

c. If the Booking is made through an approved Zip World representative, payment inclusive of admission fees will be taken in accordance with their own terms and conditions of ticket sales. The reservation is guaranteed by the issuing of a payment receipt – so make sure they let you have one.

d. Where payment has not been completed we may (at our discretion) provisionally reserve the place but reserve the right to re-allocate it if another Customer requests and secures the booking by payment. If this happens, we will notify you and give you the opportunity to complete the payment immediately.

e. If you are a consumer, you can only book one of our Adventures if you are at least 18 years old.

f. If you are not a consumer, you confirm you have authority to bind any business on whose behalf you are making a booking.

g. We do not store any payment processing details, however our payment partners may retain your details in line with their terms and conditions for the purposes of providing refunds and answering payment related queries. For further details of how payment details are processed, please contact our team either by phone on +44 (0)1248 601444 or via email at [email protected] and we will be able to direct you to the relevant processing partner.

6. Payment

Full payment includes your admission fee and therefore must be made before you start your Adventure.

7. Vouchers

Vouchers bought directly from us are valid for adventures taking place up to 12 months from the purchase date and/or until the date printed on them. They cannot be redeemed after that date. Adventure vouchers include the admission fee and participation in the adventure.

In order to provide vouchers, it is necessary that we ask you for personal details of the person placing the order as well as any individual who will be redeeming the voucher. This is to allow us to generate and send vouchers. The data captured for this purpose may include but is not limited to Name, Address and Contact Details. This data will never be used for any reason other than processing your voucher order and/or communicating with the person redeeming the voucher and will never be shared with a third party without your knowledge.

Vouchers bought via a booking agent will be governed by the agent’s terms and conditions.

Vouchers cannot be replaced if lost, stolen or destroyed. Keep them safe.

Vouchers are not refundable and cannot be exchanged for cash or other denominated vouchers

If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a card payment. If it is less, then change cannot be given.

Vouchers cannot be used in conjunction with any special promotions, discount tokens, coupons or cards.

8. Packages

Package promotions are not to be used in conjunction with any other offer. Bookings made as part of a package are inclusive of admission fees.

Adventures booked within a package must be scheduled within 30 days of one another.

If one or more products in a package are cancelled by you at any time, the remaining Adventures will be charged at the single Adventure price.

If one or more of the Adventures are postponed by Zip World, the refund option of that Adventure will proportionate to the discounted package price.

If one or more Adventures are postponed by Zip World, you will have an option to be refunded for this adventure or to postpone it to another date. Other Adventures within the package may be postponed but cannot be refunded.

Following the booking of a group package, if numbers reduce below those required for this group discount, the price will be recalculated to reflect this.

9. Amending or Cancelling your Booking

Where possible a booking amendment will be accommodated without charge or penalty.

a. Individual bookings may be cancelled or amended up to 7 days prior to the adventure. You will be entitled to a full refund in the event of cancellation under this Condition 9(a). This excludes ticketed events such as Ffear Fforest (including Screamride and Nightfall) which are not eligible for refunds or amendments. If we have to cancel an event such as Ffear Fforest, our normal terms and conditions apply.

b. Group bookings of 6-15 Participants may be cancelled or amended after the giving of at least 14 days’ notice of cancellation or reduction of numbers.

c. Group bookings of 16 or more Participants may be cancelled or amended after the giving of at least 28 days’ notice of cancellation or reduction in numbers.

d. Deposits paid for group bookings are non-refundable except in the circumstances outlined in Condition 26.

e. In Conditions 9(a), (b) and (c) above the time limits referred to relate to the original Adventure booking date. Once an Adventure date has been amended or cancelled then you cannot further amend or cancel the adventure date and the provisions relating to refund or further amendment will not be available you.

f. Discounts or booking tariffs may vary but are based on minimum group sizes. In the event that minimum group size is not achieved then the relevant pricing tariffs will apply.

g. Refunds for peak and off peak pricing if the customer postpones; If the customer postpones and wants to reschedule to a peak session they will need to pay the additional charge to upgrade. If the customer postpones and re-schedule to an off peak session they will not be refunded the difference between peak and off peak.

h. Booking fees are non-refundable

10. Bookings via our Website or over the phone

This condition 10 only applies if you are a consumer and you have booked via our Website or over the phone

a. If you are a consumer, you have a legal right to cancel an Agreement during the period set out below in condition 10(b). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep an Adventure booking you have purchased, you can notify us of your decision to cancel the Agreement and receive a refund. Advice about your legal right to cancel the Agreement is available from your local Citizens' Advice Bureau or Trading Standards office.
b. Your legal right to cancel an Agreement starts from the date of the date on which we e-mail you to confirm our acceptance of your order, which is when the Agreement between us is formed. Your deadline for cancelling the Agreement then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Agreement	End of the cancellation period
Your Agreement is for a single Adventure.	The end date is the end of 14 days after the day on which you receive our e-mail confirming your order for an Adventure.

11. Prices Quoted
a. Prices quoted will be current at the time of your Booking and include admission fees. Zip World operates a dynamic pricing model and prices are subject to change at our absolute discretion.
b. The price of your Booking will not be subject to any change but if you seek to amend your Booking In accordance with Clause 9 above and the prices have increased since you made your Booking, you will be required to pay the difference in price.

12. What’s included in the price?

The price will include the Adventure, admission fees, all necessary equipment, public liability assurance and VAT.

13. What isn’t included?

The price doesn’t include personal insurance, snacks, lunch, beverages, optional adventures and excursions, gratuities and any other items not specifically mentioned as being included.

14. Concession / discount requirements

As a general rule, bookings will be accepted on the basis of information supplied by you at the time of booking. However, at our discretion, proof of any concession entitlement may be requested at any time during fulfilment of the Adventure booked. Failure to produce required evidence upon request may result in the concession / discount being withdrawn and payment being requested amounting to a difference between that which has already been paid and the full published price.

Promotional discounts and offers can not be redeemed against ticketed events such as Ffear Fforest (including Screamride and Nightfall).

15. Late Arrival

a. In the interests of others we operate a strict timekeeping policy.

b. All Participants in your party must arrive at the relevant designated location at least thirty (30) minutes prior to the Adventure commencement time. We will endeavor to get you back to the adventure finishing point within fifteen (15) minutes of the scheduled finish time but cannot guarantee this due to Adventure delays or other circumstances beyond our control.

c. Failing to arrive at or before the scheduled time will not entitle you to a refund. There will be no compensation paid for consequential losses, lost or additional travelling expenses or other expenses of a similar nature.

16. Reprography

a. Our Sites may have automated camera systems installed. During your visit your image may be captured by one or more of these devices. By visiting our Sites you accept that you may be filmed either for the production of stills or video. These images may be used within products such as commemorative photographs purchasable onsite. Footage may also be used for promotional purposes.

b. Video reprography is a service that may be offered. Zip World do not accept any liability if this service cannot be provided for whatever reason. In such circumstances no refund will be given nor compensation paid. Data provided at experience check-in, including your e-mail and mobile phone number, may be shared with our video repgrography partner Revl, for the purpose of providing you with the video reprography option if required.

c. Some of our Sites have headcams for hire. If you do hire one you are at all times responsible for the operation of the camera during the hire period. We are not responsible for improper use of a camera by an Participant which results in the recording of the adventure failing or being of a standard below that to which you require. Customers are not peremitted to use their own headcams.

d. In the case of children under the age of 18, you accept and consent by making the Booking that still or video images of children will be taken during the reprography process.

e. Many of our visitors will also be capturing video and photographs whilst on site whether by the use of our headcams or personal devices around our sites. By attending our site, you understand and accept that we are not responsible for the use of any images of you that may be captured in this way.

17. Children

a. Full legal responsibility for any child or children in your group lies with the Supervising Adult. The Supervising Adult must sign the Form on behalf of the child/children.

b. If you are making a booking which will include children participating in the Adventure, please read the following regulations relating to the supervision of children taking part in our Adventures:

Children under the age of 18 years will not be permitted to use any Adventure unless accompanied by a Participating or Supervising Adult at all times. Please see below restrictions for each Adventure.

Velocity 2, Penrhyn Quarry Tour and Titan

Children must be accompanied by 1 Participating Adult for every 3 children taking part in Velocity 2, the Penrhyn Quarry Tour and Titan.

Minimum age for a child on Velocity 2 is 10 years, 5 years for the Penrhyn Quarry Tour and 7 yeras for Titan.

Caverns

Children aged between 10 and 12 years must be accompanied by 1 Participating Adult for every 3 children.

Children aged between 13 and 17 years must be accompanied by 1 Participating Adult for every 7 children.

Minimum reach requirement of 1.8m with feet flat on the floor.

Bounce Below

Children aged between 7 and 12 years must be accompanied by 1 Participating Adult for every 7 children.

Children aged between 13 and 17 years must be accompanied by 1 Supervising Adult for every 7 children.

Minimum height on Bounce Below is 1.2m

Minimum age permitted underground is 3 years. Prams/buggies are not permitted underground.

Treetop Nets

3 - 6 yrs: 1 Participating Adult for every 2 children

7 - 12 yrs: 1 Supervising Adult for every 5 children (participation encouraged but optional) *Supervising Adult to remain in the Treetop Nets area through the duration of the adventure

13-17 1 Supervising Adult for every 7 children (participation encouraged but optional) *Supervising Adult to remain in the Treetop Nets area through the duration of the Adventure

* Supervision of children 7 - 17 yrs from the Treetop Nets area is not charged for.
All first time Participants and Supervising Adults will be asked to attend a short safety brief.

Zip Safari

Children aged between 9 and 12 years must be accompanied by 1 Participating Adult for every 3 children.

Children aged between 13 and 15 years must be accompanied by 1 Participating Adult for every 7 children.
Children aged 16 and 17 years must be accompanied by 1 Supervising Adult in a ration of 1 adult to 4 children.

Minimum reach requirement of 1.8m with feet flat on the floor.

Tree Hoppers

Children aged between 7 and 8 years must be accompanied by 1 Supervising Adult.

Children aged 5 and 6 years must be accompanied by 1 Participating Adult for every 3 children.

Skyride

Children must be accompanied by at least 1 Supervising Adult.

Plummet 2

Children 7-17 years must be accompanied by 1 Participating Adult.

Fforest Coaster

3 - 8 yrs: 1 Participating Adult for every 1 children

9 - 17 yrs: 1 Supervising Adult for every 5 children (participation encouraged but optional) *Supervising Adult to remain in the Coaster Station Area through the duration of the Adventure

* Supervision of children 7 - 17 yrs from the Coaster Station Area is not charged for.

Tower Coaster

4 - 8 yrs: 1 Participating Adult for every 1 children

9 - 17 yrs: 1 Supervising Adult for every 5 children (participation encouraged but optional) *Supervising Adult to remain in the Coaster Station Area through the duration of the Adventure

* Supervision of children 9 - 17 yrs from the Coaster Station Area is not charged for.

Phoenix

Children must be accompanied by 1 Participating Adult for every 3 children taking part in Phoenix.

Minimum age for a child on Phoenix is 7 years.

18. Accessibility

a. Unfortunately we are currently unable to offer special or modified Adventures to accommodate disabled Customers requiring a wheelchair or other such mobility assistance and / or special access across all of our Adventures and Sites. More information on how Zip World aims to accommodate those with accessibility requirements can be found at https://www.zipworld.co.uk/medical-restrictions. Please check this detail before completing your booking or contact us on 01248 601 444 to discuss your requirements.

b. We reserve the right to decline participation in any Adventure on any of our Sites on the basis of a pre-existing medical condition which must be disclosed to us in the Participation Form or (if earlier) at the time of the Booking.

19. Pet animals

Pet animals are permitted on our Sites with the exception of any of our Sites which are located underground. However pet animals must at all times remain under the control of the owner or person accompanying them. If any of our operatives or employees in their absolute discretion direct that pet animals must be removed from the any of our Sites then you must comply with this request which may be made on the basis of lack of control, animal welfare or hygiene.

20. Alcohol and non-prescribed drugs

The consumption and use of alcohol and non-prescribed drugs is strictly prohibited on all our Sites at all times. We reserve the right to refuse admission to any person who is considered to be under the influence of alcohol or non-prescribed drugs. Smoking is not permitted at any time when our equipment is being used.

21. Insurance

Zip World has appropriate public and employer liability insurance. Personal insurance against injury, theft, loss or any other event is not included and you must arrange for such cover, if required, to be in place.

22. Our liability if you are a Consumer

This condition 23 only applies if you are a consumer.

a. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into an Agreement.

b. We do not in any way exclude or limit our liability for:

(i) death or personal injury caused by our negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(v) defective products under the Consumer Protection Act 1987.

23. Our Liability if you are not a Consumer

This condition 24 only applies if you are a business customer.

a. Nothing in these Terms limits or excludes our liability for:

(i) death or personal injury caused by our negligence;

(ii) fraud or fraudulent misrepresentation;

(iii) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

(iv) defective products under the Consumer Protection Act 1987.

b. Subject to condition 24(a), we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this Agreement for:

(i) any loss of profits, sales, business, or revenue;

(ii) loss of business opportunity;

(iii) loss of goodwill; or

(iv) any indirect or consequential loss.

c. Subject to condition 24(b), our total liability to you in respect of all losses arising under or in connection with an Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Adventures purchased.

d. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Adventures. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Adventures are suitable for your purposes.

24. Losses

a. Zip World is not responsible for and accepts no liability for any loss or damage caused to any vehicle belonging to you or any member of your party or to the contents therein when the vehicle is parked on any of our Sites.

b. If you or any Participant deposits personal possessions, items of clothing or any other property with an employee or a third party on any of our Sites then they do so at their own risk and Zip World will not be responsible for any loss or damage to these items however caused. As you will be participating in physical activity, we can not accept liability for any damage to any items of clothing, footwear etc.

25. Reserved Rights

Cancellation:

Zip World reserves the right to cancel bookings. Reasons for cancellation may include, but without limitation:

Violent, racist or verbal abuse towards any person on any of our Sites;

Failure to comply with the laws of England and Wales;

Refusal or failure to complete the Acknowledgement of Risk and Conditions of Participation form;

Refusal or failure to provide suitable evidence of ability to partake in any Adventure;

Refusal or failure to pay the correct fee for an Adventure;

Refusal to supply medical evidence or suitability to partake in an Adventure;

Refusal or failure to pay the correct fee for an Adventure/admission;

In the event of cancellation or postponement of an Adventure by Zip World the provisions relating to cancellation and amendment which are available to the Customer under the provisions of Condition 7 ante will not apply to cancellation or amendment by Zip World in the circumstances envisaged by this Condition.

Provisional Bookings:

Zip World reserves the right to re-allocate an unsecured Booking at any time.

Changes to These Terms:

We reserve the right to make alterations or changes to these Terms at any time ensuring that the Customers of existing bookings will receive the latest copy of the Terms prior to participating in an Adventure. Should the revised Terms be unacceptable to a Customer who has pre-booked the booking may be cancelled without penalty or administration charge.

26. Events outside of Our control

a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Condition 26(b).
b. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic/pandemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
c. If an Event Outside Our Control takes place that affects the performance of our obligations under this Agreement:
(i) we will contact you as soon as reasonably possible to notify you; and
(ii) our obligations under an Agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

27. Complaints and Disputes

Any disputes or complaints must be brought to the attention of Zip World in writing within fourteen (14) days from the occurrence which gave rise to the complaint / dispute. On receipt Zip World will respond within 14 days in writing. Zip World will endeavor to investigate and resolve such a dispute or complaint without involving third parties. In the event of a complaint or dispute not being satisfactorily resolved both Zip World and the Customer hereby agree that the dispute will be settled and determined by arbitration pursuant to the laws of England and Wales under the provision of the Arbitration Act of 1996.

28. General Matters

a. We may transfer our rights and obligations under an Agreement to another organisation, but this will not affect your rights or our obligations under these Terms.
b. This Agreement is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
c. Each of the Conditions of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining Conditions will remain in full force and effect.
d. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
e. If you are a consumer, please note that these Terms are governed by the law of England and Wales. This means an Agreement for a purchase of through our site and any dispute or claim arising out of or in connection with it will be governed in accordance with the law of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
f. If you are a business, an Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
g. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with an Agreement or its subject matter or formation (including non-contractual disputes or claims).

29. Promotional Offers

Where you have made a Booking for any of our Promotional Offers, the following provisions shall apply:

All Promotional Offers are subject to availability.

Promotional Offers are non-transferable, not for resale, and not redeemable for cash.

Promotional Offers only apply to the specified product or products.

Promotional Offers cannot be used in conjunction with another offer.

Promotional Offers are valid until the date specified.

Zip World reserves the right to withdraw a Promotional Offer at any time.

30. 15% Discount Partners - Cotswold Outdoor, Snow+Rock, Runners Need & Cycle Surgery

a. Cotswold Outdoor are delighted to offer a 15% discount, both in-store and online. To redeem your discount, either present a valid discount flyer or your Zip World booking confirmation in-store or quote valid discount code online.

T&Cs apply. Selected lines are exempt. Not to be used in conjunction with any other offer or discount. The discount is only valid for customers who are signed up to Cotswold Outdoor’s free Explore More benefits scheme. Only valid on production of a valid discount flyer or your Zip World booking confirmation in-store or use of code online. Offer expires 31.12.19.

b. Snow+Rock are delighted to offer a 15% discount, both in-store and online. To redeem your discount, either present a valid discount flyer or your Zip World booking confirmation in-store or quote valid discount code online.

c. Runners Need are delighted to offer 15% discount, both in-store and online. To redeem your discount either present a valid discount flyer or your Zip World booking confirmation in-store or quote valid discount code online.

d. Cycle Surgery are delighted to offer 15% discount, both in store and online. To redeem your discount either present a valid discount flyer or your Zip World booking confirmation in-store or quote valid discount code online.

T&Cs apply. Selected lines are exempt. Not to be used in conjunction with any other offer or discount. Maximum 10% discount on bikes. The discount is only valid for customers who are signed up to Cotswold Outdoor’s free Explore More benefits scheme. Only valid on production of a valid discount flyer or your Zip World booking confirmation in-store or use of code online. Offer expires 31.12.20.

31. Blondin Restaurant Meal Deal Voucher

The voucher is valid for use on the day of your Zip World Penrhyn Quarry adventure only
It will be presented to you when you check in for your adventure
Each voucher is valid for one meal deal
It is a physical voucher that needs to be kept safe and handed over at the restaurant when ordering to redeem your deal. Your ticket confirmation will not be accepted in the restaurant as proof of qualification for the deal. The voucher must be surrendered when you order your food
If you lose the voucher, a replacement cannot be issued
The meal deal entitles the voucher holder to a main course or sandwich, and a dessert course or one side (excluding items marked on the menu with a *** symbol) from the main menu at The Blondin Restaurant. It does not include the Breakfast menu. Drinks, extra items or excluded options can be ordered at an additional charge. Please ask staff in the restaurant if you are unsure of what is included
We reserve the right to change the included courses and qualifying items. If you are booking ahead for a visit in a different season (i.e. ordering in Spring for a Summer date), please be aware that the menu, courses and items included in the deal may have changed before your visit. Please check these terms and conditions for an up to date list of what is included
Meal deal vouchers cannot be used in conjunction with any other offer
Meal deal vouchers are strictly non-refundable and we cannot accept any responsibility if you feel you have not taken suitable advantage of the offer. Savings vary depending on the selection of courses ordered and no refunds or compensation will be available
Menu options are subject to availability and no refunds or compensation will be offered if your preferred menu choice is not available
If your adventure booking is postponed or cancelled due to weather, this voucher will be valid for the rescheduled date
We reserve the right to change the menu and its pricing without notice.

32. Fforest Grab & Go Meal Deal Voucher

The voucher is valid for use on the day of your Zip World Fforest adventure only
The voucher will be presented to you when you check in for your adventure
Each voucher is valid for one meal deal
It is a physical voucher that needs to be kept safe and handed over at Fforest Caffi or Fforest Coffi when ordering to redeem your deal. Your ticket confirmation will not be accepted in either Fforest Caffi or Fforest Coffi as proof of qualification for the deal. The voucher must be surrendered when you purchase your food
If you lose the voucher, a replacement cannot be issued
The meal deal entitles the voucher holder to a pre-packaged sandwich or takeaway sausage roll; a can of soft drink, bottle of water or a takeaway tea/coffee; a packet of crisps or a slice of cake; and an item of fruit. Extra items can be purchased at an additional charge. Please ask staff if you are unsure of what is included
We reserve the right to change or substitute the included items without notice to ensure a good selection is available in case of stock shortages. Please check these terms and conditions for an up to date list of what is included
Meal deal vouchers cannot be used in conjunction with any other offer
Meal deal vouchers are strictly non-refundable and we cannot accept any responsibility if you feel you have not taken suitable advantage of the offer. Savings vary depending on the selection of items ordered and no refunds or compensation will be available
Food options are subject to availability and no refunds or compensation will be offered if your preferred choice is not available
If your adventure booking is postponed or cancelled due to weather, this voucher will be valid for the rescheduled date
We reserve the right to change the options included and the pricing of individual items without notice

33. 2 for 1 Christmas Voucher Promotion (October 2020):

The Zip World 2 for 1 Voucher promotion begins at 12:00 on Friday 23rd October 2020 and runs for a limited time dependent on stock levels. The Zip World voucher page at www.zipworld.co.uk/vouchers/buy indicates the approximate number of vouchers remaining under the offer, but this should not be taken as a guarantee of future availability. We reserve the right to terminate the offer at any time. Once the offer has finished, prices will return to normal and the 2-4-1 branding will no longer appear on the vouchers page on the Zip World website.
The promotion only applies to gift vouchers listed at www.zipworld.co.uk/vouchers/buy purchased during this period, and is not valid for any other Zip World products.
Vouchers will be added to your basket in quantities of two, at the same price as a single voucher.
The promotion only applies to vouchers for the same adventure i.e. for the price of one Velocity 2 voucher, you will receive two.
All Zip World adventures have their own specific terms, conditions and restrictions. Please check these before ordering to ensure the voucher you are purchasing is suitable.
Vouchers are only redeemable against the adventure purchased for. This means that you cannot transfer the value of the voucher towards another adventure.
Due to the COVID-19 pandemic, Zip World vouchers purchased as part of this promotion will be valid for 24 months dated from the date of purchase. This means the voucher must be redeemed and the adventure participated on prior to the date of expiry.
We cannot guarantee availability of certain dates/times for the adventures you purchase vouchers for and cannot be held responsible if a date you require is not available.
Standard Zip World gift voucher & Zip World promotional offer terms and conditions apply.
Vouchers are non-refundable.

34. Zip World Competition Terms & Conditions

- Competition entrants must be 18 or over.
- Each participant can only enter once during the Promotion Period, unless stated otherwise.
- Entrants must follow all entry requirements as outlined in the competition post to officially enter the promotion.
- No purchase necessary. The competition will be open from 9.00pm (BST) on 9/12/2012 to 5:00pm 21/12/2012 (the “Promotion Period”). Any entries outside of the Promotion Period will not be counted.
- One overall competition winner will be chosen by a randomizer, Good Luck Karma.
- The decision of the Promoter in relation to the Promotion is final. No correspondence will be entered into.
- No information regarding entries or judging will be disclosed to any third party not involved in the conduct of the Promotion.
- The prize is not transferable, re-saleable or exchangeable. There is no cash alternative. For whatever reason the prize can no longer be offered, an equal value alternative will be offered.
- Where the prize is a voucher, it is the winner’s responsibility to ensure it is used within the expiry date. The winner will not receive a reminder. A voucher expiration date can be extended for a fee.
- The promoter reserves the right to substitute any of the prize products subject to availability.
- All prize winners will be contacted via direct message, unless stated otherwise.
- Winners must respond to notification of their prize within 48 hours otherwise the right to claim the prize will be lost and the promoter reserves the right to re-award the prize(s) if the promoter wishes to do so.
- Winner announcement date will be stated in the competition post.
- No entries from agents, third parties, organised groups or applications automatically generated by computers will be accepted. No incomplete or corrupted entries will be accepted. Any entries not in accordance with the entry instructions will be rejected. Any entries containing offensive or inappropriate content will be removed.
- By entering participants will be deemed to have accepted and be bound by the rules. All entry instructions form part of these Terms and Conditions.
- In the event of unforeseen circumstances the Promoters reserve the right to offer alternative prizes of equal or greater value.
- The Promoter reserves the right to amend, alter or terminate this promotion at any time due to circumstances beyond its control.
- The Promoter’s decision is final and binding in all matters relating to the promotion.
- The Promoter can accept no responsibility for, and reserves the right to refuse, entries which are corrupt, incomplete or fail to arrive by the closing date.

35. Personal Data

In order to provide our adventures, we collect data about individuals, usually within a business context. We treat all data which identifies an individual or when combined with any other information can identify an individual as personal data.

Unless otherwise stated at the time of collection, we will be defined as the ‘Controller’ of the personal data you provide to us. This means that we control what happens to and what is done with this data that is in our possession.

We collect various personal data which may include but is not limited to name, address, email, phone number, age, vehicle registration, IP address, medical conditions and allergies along with any other information relevant to your booking. We will never collect any data from you that is not required to provide your adventure or for a legal obligation. It may also be necessary to collect additional details from you should an accident occur whilst on site. These details will be retained in line with our obligations under UK law and our insurances. The required retention periods for this data varies depending on the individual as below;

Details of incidents involving minors may need to be retained for up to three years following their 18th birthday.

Details of incidents involving adults will be retained for no longer than 5 years following the incident.

We will endeavor to provide details of any processing including any third parties that may have access to your data and the location of the processing whenever we ask you to provide information.

Personal data that we process directly is typically managed through our relationship management system which is located in the UK and all data may be accessible to our system support partner, Fusemetrix. In addition, we use third-party software to help manage our records and stay in touch. Details of this software will be given where appropriate when we collect information from you. Should you have any questions about how we handle your data or wish to update any information that we hold about you, please get in touch with us either by phone on 01248 601 444 or via email at [email protected].

36. Accommodation Portal Bookings
By placing a booking via the accommodation portal (rentals.zipworld.co.uk) you are entering into an agreement between you and the accommodation provider, all enquires must be directed toward the accommodation provider, your booking was made with the accommodation provider and not Zip World. Zip World is not liable for bookings made via the accommodation portal. Zip World does not hold any information about your accommodation booking and can not act as an intermediary between the two parties.

37. Social Media Competitions

Zip World 12 Days of Zipmas Giveaway

The “Promoter” and “Administrator” and “Host” is Zip World, with its address Zip World Base Camp, Denbigh Street, Llanrwst, Wales, LL26 0LL.

37.1. Competition entry mechanic and prize details

Each entry mechanic is detailed in the posts. Sharing the post and registering to the expression of interest form is not an entry mechanic.

Each prize will need to be booked with Zip World and is subject to availability and age, weight, height and reach restrictions detailed at https://www.zipworld.co.uk/adventures/restrictions

This promotion is free to enter.

Proof of entry, is not proof of receipt.

The Promoter, Administrator and the Hosts accept no responsibility for difficulties experienced in submitting an entry to this Promotion.

Entries which are incomplete, misspelt, or incomprehensive are void and will not be entered into this promotion, where relevant.

If for any reason any aspect of the Promotion does not function correctly, whether by means of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter, Administrator and Hosts that corrupts or affects the administration, integrity or fairness of the Promotion, then the Promoter may at its sole discretion cancel, modify or suspend the Promotion and/or invalidate affected entries.

The Promoter reserves the right, at its discretion, to disqualify any entrant and withhold prizes if it has reasonable grounds to believe the entrant has breached any of these rules or if they do not comply with any of these terms and conditions.

37.2. Start of the promotion period

This promotion period starts 7pm GMT 13th December 2020.

37.3. End of the promotion period

This promotion period ends 12pm GMT 24th December 2020.

37.4. Selection of the winner

The winner of the prize draw will be randomly selected and the winner will be contacted, by the Administrator, unless specified otherwise, from all qualifying entries submitted in accordance with these Terms, within one (1) business day of each individual entry period ending. This excludes the final competition (24th December), where the Administrator reserves the right to contact the winner within 5 business days.

You acknowledge that you may be required to be used in publicity, including but not exclusive to the Promoter and Hosts’ website and associated social media accounts, if you are selected as a winner.

37.5. Restrictions and requirements

Please note the following restrictions and requirements apply:

Employees of the Promoter, Administrator and the Hosts, their partners or any company involved in the Promotion, or members of their families or households, are not eligible to win.

37.6. Notification of the results and receipt of the prize

The relevant Host will use reasonable endeavours to contact the winner, by replying to their winning comment on the giveaway Facebook post or sending a message to their Facebook profile, asking for the winner’s email address within one (1) business day. This excludes the final competition (24th December), where the Administrator reserves the right to contact the winner within five (5) business days.

Should a winner forfeit or refuse their prize, the Administrator will randomly select another winner from all qualifying entries submitted in accordance with these Terms. This process will continue until the prize is claimed.

37.7. General

i. The Promoter reserves the right to amend these terms and conditions.

ii. In the event of any dispute regarding the rules, conduct, results and all other matters relating to the Promotion, the decision of the Promoter shall be final and no correspondence or discussion shall be entered into.

iii. The winner will be asked to receive their prize in accordance with these Terms and any other instructions provided by the Administrator and Promoter.

iv. The Promoter reserves the right at any time to substitute an alternative prize of similar, lesser or greater value.

v. The Promoter, Administrator, Hosts and their associated agencies and companies accept no liability for any loss, expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Promotion or the winners’ enjoyment of the prize, other than such liability that cannot be excluded by law including death or personal injury caused by negligence, where liability shall be limited to the minimum permissible by law.

vi. Once you have submitted an entry, you acknowledge that the copyright in your entry will be owned by the Promoter.

vii. By entering this Promotion, you agree to a complete release of Facebook from any or all liability in connection with this prize draw.

viii. This Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing your information to the Promoter and not to Facebook. The information you provide will only be used in administration of the prize draw.

ix. The Host cannot accept any responsibility for entrants being targeted by scammers. It is the entrant’s responsibility to ensure they do not fall victim to scam accounts. The Host cannot accept responsibility for loss of money, personal information, or hacking if the entrant hands any of this over to scammers.

x. Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation, and will not be disclosed to a third party without the individual's prior consent.

xi. These Terms shall be governed by and construed in accordance with the laws of England. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

xii. Any enquiries about this Promotion should be directed to [email protected]

38. Social Media Competitions

The “Promoter” and “Administrator” and “Host” is Zip World, with its address Zip World Base Camp, Denbigh Street, Llanrwst, Wales, LL26 0LL.

38.1. Competition entry mechanic and prize details

The competition’s entry mechanic is detailed in the post. Sharing the post and/or registering to the expression of interest form is not an entry mechanic.

Each prize will need to be booked with Zip World and is subject to availability and age, weight, height and reach restrictions detailed at https://www.zipworld.co.uk/adventures/restrictions

This promotion is free to enter.

Proof of entry, is not proof of receipt.

The Promoter, Administrator and the Hosts accept no responsibility for difficulties experienced in submitting an entry to this Promotion.

Entries which are incomplete, misspelt, or incomprehensive are void and will not be entered into this promotion, where relevant.

The Promoter, Administrator nor Host can take any responsibility for an entrant falling for a scam, and will not pay for any money lost in this case.

38.2. Start of the promotion period

The promotion period start date will be outlined in the social media post

38.3. End of the promotion period

The promotion period end date will be outlined in the social media post

38.4. Selection of the winner

The winner of the prize draw will be randomly selected and the winner will be contacted, by the Administrator, unless specified otherwise, from all qualifying entries submitted in accordance with these Terms, within two (2) business day of each individual entry period ending, unless stated otherwise.

38.5. Restrictions and requirements

Please note the following restrictions and requirements apply:

Employees of the Promoter, Administrator and the Hosts, their partners or any company involved in the Promotion, or members of their families or households, are not eligible to win.

38.6. Notification of the results and receipt of the prize

38.7. General

i. The Promoter reserves the right to amend these terms and conditions.

iii. The winner will be asked to receive their prize in accordance with these Terms and any other instructions provided by the Administrator and Promoter.

iv. The Promoter reserves the right at any time to substitute an alternative prize of similar, lesser or greater value.

vi. Once you have submitted an entry, you acknowledge that the copyright in your entry will be owned by the Promoter.

vii. By entering this Promotion, you agree to a complete release of Facebook/ Instagram from any or all liability in connection with this prize draw.

viii. This Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook/ Instagram. You are providing your information to the Promoter and not to Facebook/ Instagram. The information you provide will only be used in administration of the prize draw.

xii. Any enquiries about this Promotion should be directed to [email protected]